RETURNS/EXCHANGES/REFUNDS 

RETURNS/ EXCHANGES OF ITEMS

EFFECTIVE DECEMBER 2021

 

All items purchased are final sale, meaning we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific sales, and items purchased using sale codes i.e promo codes. We will fix any mistakes made on the behalf of the company.

 

If the product you received is deemed defective your order is eligible for a return and exchange. 

 

We humbly thank you for understanding this policy!

 

I RECEIVED A DEFECTIVE / WRONG PRODUCT

 

We apologize for any mix-up and want to ensure you get the right item as quickly as possible! If this happens please feel free to send us an email at CadriaCares@gmail.com to notify us of the mix up. Please include your order number, name and email used on the order. Please make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

 

We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

 

COLOR DISCLAIMER

 

Due to variation in monitor settings, A Queen’s A.T.T.I.R.E. makes no guarantees regarding color matches of the product.

 

Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the Queen’s A.T.T.I.R.E. thread guide options.

 

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.

 

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

 

Only ONE discount code may be applied per order.

 

This applies to Free Shipping discount codes.

 

We humbly thank you for understanding this policy!